Surveillance Station Requirements

HTML5 player is now used in Surveillance Station web-based interface for video streaming. You no longer need to install plugins to watch Live View, Camera Preview, Timeline, and Recording Playback, as well as the functions including sequential layout, multiple streams, and image enhancement supports.

The web player is compatible with Google Chrome. Surveillance Station web player may still work with other browsers (e.g. Safari, Firefox, et cetera), however, since our test was conducted on Google Chrome only, the stability of any other environment cannot be guaranteed for the time being, and technical support may not be available.

Surveillance Station Web Player's Limitations on Google Chrome

If you are constrained by the limitations listed above when using Surveillance Station, we recommend using Synology Surveillance Station Client to enjoy complete Surveillance Station features.

Troubleshooting

When you are not able to experience smooth video playback, try to follow the steps below to disable GPU hardware acceleration option in Google Chrome:

  1. Go to Settings page in Google Chrome.
  2. Click Advanced.
  3. Under the System section, disable the Use hardware acceleration when available option, and then restart Google Chrome.