Managing Channels and Conversations

You can choose to hide or show certain channels and conversations in the left sidebar and customize settings for each of them in the Channel Settings and Conversation Settings menu. Within every channel and conversation, there are many ways to sort and organize the various amounts of messages and information. The following options are available:

Channel and Conversation Settings

You can edit various settings in Channel Settings, Conversation Settings, and Bot Conversation Settings, all of which can be found in the upper right corner of the main chat window.

To promote a conversation to a channel:

In the General tab of Conversation Settings, click Promote conversation to private channel to proceed.

To change a channel name and its purpose:

In the General tab of Channel Settings, go to the Channel name and Purpose fields to respectively change the channel name and its purpose.

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To leave a channel:

In the General tab of Channel Settings, click the Leave channel button in the bottom left corner.

To archive a channel:

In the Channel Management tab of Channel Settings, click the Archive channel button.

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To close a channel:

In the Channel Management tab of Channel Settings, click the red Close channel button in the bottom left corner.

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To change the notification settings of a channel:

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To unsubscribe a conversation with bot:

In the General tab of Bot Conversation Settings, click the red Unsubscribe button at the bottom left corner.

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To jump from one channel/conversation to another:

  1. Press Ctrl + K in Chat, and enter the channel you would like to jump to.
  2. When entering the name of a channel or conversation into the dialog box, an auto-complete list will display all the available channels and conversations.

Members

You can configure your member list by clicking the Members icon within channels.

To edit the member list of a channel:

  1. In the General tab of Channel Settings, click the Invite icon and scroll down to view all the members in the channel or use the search box to search for a specific member.
  2. To add members to a channel, click the Add button and select the members you wish to add. Click OK.
  3. To remove members from a channel, click the Kick icon on the right side of the member.

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To invite external guests to a channel:

  1. In the General tab of Channel Settings, click the Invite icon.
  2. In the Guest tab, click the Add button to start the guest invitation.
  3. A wizard will guide you on how to create a guest account.

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Channel and Conversation List

Channels and conversations are displayed and can be hidden from the list displayed on the left sidebar.

To hide a channel or conversation from the list:

  1. In the channel/conversation list, hover your mouse over the channel or conversation that you want to hide.
  2. Click the Hide icon on the right.

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To display a channel or conversation on the list:

  1. In the channel/conversation list, click the Add icon on the right of CHANNELS and CONVERSATIONS.
  2. In the channel list, select the channels you have previously joined to enter them again.
  3. In the conversation list, select a member you have previously chatted with to start the conversation again.

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Sections in Channels and Conversations

The channels and conversations contain several sections that can help you quickly sort and filter any important messages.

To view pinned messages:

Click the Bulletin icon on the upper right side of the chat window and enter the Pinned messages section. All messages that have been pinned in a channel or conversation will be listed in this section. The following operations can be found in the Pinned messages section:

To view files:

Click the Bulletin icon on the upper right side of the chat window and enter the Files section. All files that have been shared within a channel or conversation will automatically be posted to the Files section. Files in the message queue or those that appear in comments will also be displayed.

To view URLs:

Click the Bulletin icon in the upper right corner of a conversation window and go to the URL section. URLs that have been shared in a channel or conversation or have appeared in a comment will be automatically posted to this section. To jump back to the original message, click the Jump to message icon.

To view threads:

Click the My Collections icon in the upper right corner of a conversation window and go to the Threads section, which displays all the discussion threads you've subscribed to. The thread list is only visible to you. Different operations can be applied to different item types.

  1. Click the Jump to message icon to jump back to the original message.
  2. Click the More options icon to unsubscribe, pin, bookmark a message or download a file.

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To view bookmarks:

Click the My Collections icon in the upper right corner of a conversation window and go to the Bookmarks section. All the bookmarked items including messages, files, and URLs are displayed here. Bookmarks are only visible to you. Different operations can be applied to different item types.

To view reminders:

Click the My Collections icon in the upper right corner of a conversation window and go to the Reminders section. All the set reminders are displayed here and are only visible to you.

To view scheduled messages:

Click the My Collections icon in the upper right corner of a conversation window and go to the Scheduled messages section. All the scheduled messages in the queue are displayed here and are only visible by you.