Active Backup for Microsoft 365 Portal
Active Backup for Microsoft 365 Portal provides an interface for administrators and employees to restore data to the original tenant.
Access Active Backup for Microsoft 365 Portal
To enable Active Backup for Microsoft 365 Portal:
Users with admin privileges can go to Control Panel > Application Portal > Active Backup for Microsoft 365 Portal. Click Edit and tick the Enable customized alias checkbox to enable the portal.
To access Active Backup for Microsoft 365 Portal:
- For users with admin privileges: Go to Control Panel > Application Portal > Active Backup for Microsoft 365 Portal and click the link in the Alias field.
- For users with or without admin privileges: Click Active Backup for Microsoft 365 Portal on the DSM main menu.
Browse Data for Restoration
To change your view role:
Select an account from the View Role drop-down menu. As an administrator, you can switch to any backup user's view to browse and restore their data.
To select a task:
Select the task you wish to restore from the Task drop-down menu.
To select a service type:
Active Backup for Microsoft 365 supports the backup of drives, emails, contacts, calendars, and sites. Click the Service icon and select the service you wish to restore. Archive mailboxes are included in the Mail category.
To view at any previous point in time:
- Go to the timeline at the bottom of the page.
- To switch between backup versions, perform either of the following actions:
- Click the Calendar icon in the upper-left corner and select the date you wish to restore the backup version from.
- Click the right or left arrow to switch between versions.
- Drag the timeline to view any backup at a previous point in time.
Restore and Export Service Data
Restore and Export Drives
To restore a backup folder or file:
- Click the upper-right Service icon and select Drive.
- Select a file or folder and click Restore.
- Click Change and search for the user account to restore the data to (optional).
- Tick the Restore file sharing permission checkbox to restore files and folders with sharing permissions (optional).
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, destination path, elapsed time, and transferred size. You can click Details in the Status field to view the restored items.
To export a backup folder or file:
Select a file or folder and click Export to download the selected item to the local device.
Restore and Export Mails
To search for an email via content search:
- Click the upper-right Service icon and select Mail.
- Click the magnifying glass icon in the search bar in the upper-right corner.
- In the drop-down window, you can filter mail data by:
- From: Enter the sender name.
- To: Enter the recipient name.
- Subject: Enter the email subject.
- Keyword: Enter a keyword to search for emails where the content or attachment contains the keyword.
- Date: Select a start and end date to find emails created within a specific period.
- With attachment: Tick the checkbox to search for emails with attachments.
- Click OK to start filtering the emails.
- To reset the filter, click Reset.
- To remove the filter, click the arrow icon in the upper-left corner, and you will be redirected to the page of all emails where no filters are applied.
To preview an email:
Double-click an email to preview the content. You can restore or export the email using the Restore/Export buttons on the top or download the attachment directly from the preview window by clicking the attachment.
To restore single or multiple emails:
- Select single or multiple emails.
- Click Restore to open the drop-down menu and choose to restore the selected emails.
- Click Change and search for the user account to restore the data to (optional).
- Select one of the following restoration policies:
- New folder: Restore the emails to a new folder. (Not applicable to group mailboxes)
- Original folder (overwrite existing emails): Restore the emails to the original folder by overwriting existing emails.
- Original folder (skip existing emails): Restore the emails to the original folder without overwriting existing emails.
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, restoration policy, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restoration log.
To restore all emails within a folder:
- Select a mail folder.
- Click Restore to open the drop-down menu and choose to restore all emails in the folder.
- Click Change and search for the user account to restore the data to (optional).
- Select one of the following restoration policies:
- New folder: Restore the mail folder to a new folder.
- Original folder (overwrite existing emails): Restore the mail folder to the original folder by overwriting existing emails.
- Original folder (skip existing emails): Restore the mail folder to the original folder without overwriting existing emails.
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, restoration policy, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restoration log.
To restore an account's entire mailbox:
- Click Restore to open the drop-down menu and choose to restore the account's entire mailbox.
- Click Change and search for the user account to restore the data to (optional).
- Select one of the following restoration policies:
- New folder: Restore the mailbox to a new folder. (Not applicable to a group mailbox)
- Original folder (overwrite existing emails): Restore the mailbox to the original folder by overwriting existing emails.
- Original folder (skip existing emails): Restore the mailbox to the original folder without overwriting existing emails.
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, restoration policy, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restoration log.
To restore an entire archive mailbox:
- Select an archive mailbox.
- Click Restore to open the drop-down menu and choose to restore the entire archive mailbox.
- Click Change and search for the user account to restore the data to (optional).
- Select one of the following restoration policies:
- New folder: Restore the archive mailbox to a new folder.
- Original folder (overwrite existing emails): Restore the archive mailbox to the original folder by overwriting existing emails.
- Original folder (skip existing emails): Restore the archive mailbox to the original folder without overwriting existing emails.
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, restoration policy, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restoration log.
To export single or multiple emails:
Select single or multiple emails and click Export to download the selected emails in EML format to the local device.
Note:
- Exporting an entire mailbox or folder is currently not supported.
- Exporting emails into a format other than EML is not supported. You can convert exported files to other formats using a third-party converter.
Restore and Export Contacts
To search for a contact:
- Click the upper-right Service icon and select Contacts.
- Enter a keyword in the search bar in the upper-right corner to search for target contacts.
To preview a contact:
Click the contact you wish to preview, and a panel will appear on the right-hand side for you to view the detailed information, such as the contact's name, email, phone number, job title, address, etc.
To restore single or multiple contacts:
- Select single or multiple contacts and click Restore.
- Click Change and search for the user account to restore the data to (optional).
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restored contacts.
To export a contact:
Select single or multiple contacts and click Export to download the selected contacts in CSV format to the local device.
Restore and Export Calendars
To search for a calendar event:
- Click the upper-right Service icon and select Calendar.
- Enter a keyword in the search bar in the upper-right corner to search for the target calendar event.
To restore single or multiple calendar events:
- Select single or multiple calendar events and click Restore.
- Click Change and search for the user account to restore the data to (optional).
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restored calendar events.
To restore group calendar events:
- Select single or multiple calendar events and click Restore.
- Click Change and search for the user account to restore the data to (optional).
- Select one of the following restoration policies:
- Original folder (overwrite existing events): Restore the calendar events to the original folder by overwriting existing events. When the existing events have been updated after the backup run, the updated version will be replaced by the backed-up version.
- Original folder (skip existing events): Restore the calendar events to the original folder without overwriting existing events. When the existing events have been updated after the backup run, the updated version will not be replaced by the backed-up version.
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source account, destination account, restoration policy, destination, elapsed time, and transferred size. You can click Details in the Status field to view the restored calendar events.
To export a calendar event:
Select single or multiple calendar events and click Export to download the selected events in ICS format to the local device.
Restore and Export Sites
To search for a site:
- Click the upper-right Service icon and select Site.
- Enter a keyword in the search bar in the upper-right corner to search for the site data.
To restore a backed-up item:
- Select the target site from the View Site drop-down menu.
- Tick the items that you wish to restore and click Restore.
- Click Change and search for the user account to restore the data to (optional).
- Tick the Restore file sharing permission checkbox to restore files and folders with sharing permissions (optional).
- Click OK to start the restoration.
- You can see the following information: restoration status, processed item number, source site, destination site, and elapsed time. You can click Details in the Status field to view the restored items.
To export an item of document library:
Select single or multiple items of the document library and click Export to download the selected items to the local device.
Note:
- To allow specific users to access Active Backup for Microsoft 365 Portal, go to Control Panel > Privileges, select Active Backup for Microsoft 365 Portal, and click Edit to give permissions.
- Active Backup for Microsoft 365 Portal needs to be enabled in the Active Backup for Microsoft 365 admin console for users to restore data by themselves.
- To allow users without admin privileges to access Active Backup for Microsoft 365 Portal, the user accounts on Synology NAS have to match the accounts on Microsoft 365.
- To enable users with Microsoft 365 credentials to access Active Backup for Microsoft 365 Portal, please integrate your Synology NAS with Microsoft Azure Active Directory Domain Services. You can refer to this article for detailed instructions.
- To customize the alias or the port for Active Backup for Microsoft 365 Portal, please go to Control Panel > Application Portal > Active Backup for Microsoft 365 Portal and click Edit.
- Only admins and Microsoft 365 Group owners have permission to change view roles.
- Only Microsoft 365 Group owners can restore group mailboxes and group calendars. Please make sure you have selected the group account from the View Role drop-down menu before proceeding with the restoration.
- Due to a Microsoft limitation, restored OneNote notebooks cannot be opened online. You can use OneNote 2016 to open the notebooks.
- Data cannot be restored under the following circumstances:
- Drive:
- The filename is permission.
- Calendar:
- Most nested attachments of item attachments cannot be restored. We only support the restoration of nested reference attachments in group calendars. Please refer to the table below:
Type |
User Calendar |
Group Calendar |
File Attachment |
X |
X |
Item Attachment |
X |
X |
Reference Attachment |
X |
O |
- Site:
- The restored folder or file path is more than 400 characters.
- The following SharePoint lists can neither be browsed nor restored:
List Template ID |
List Name |
101 |
SearchConfigListTemplate |
112 |
UserInformation |
113 |
WebPartCatalog |
114 |
ListTemplateCatalog |
116 |
MasterPageCatalog |
121 |
SolutionCatalog |
123 |
ThemeCatalog |
124 |
DesignCatalog |
125 |
AppDataCatalog |
126 |
AppFilesCatalog |
175 |
MaintenanceLogs |
301 |
Posts |
302 |
Comments |
303 |
Categories |
550 |
SocialDataStoreList |
850 |
PageLibrary |
880 |
members |
925 |
abusereports |
1220 |
HealthRules |
1221 |
HealthReports |
4501 |
wfsvc |
10102 |
IWConvertedForms |